Shipping & Delivery

Last updated: 14/10/2026
Thank you for shopping with Reeds Gekies!
This Shipping & Delivery Policy explains how we handle the delivery of both physical and digital products.

 1. Order Processing

  • Physical products: Orders are processed within 2–3 business days after payment is received. Orders are not processed or shipped on weekends or South African public holidays.
  • Digital products: Download links or access instructions are delivered immediately after payment via email or through your account on our website.
If we are experiencing a high volume of orders, physical product delivery may be slightly delayed. You will be notified if your order is affected.

 1. Order Processing

We currently ship within South Africa using Pudo. Shipping charges are calculated and displayed at checkout.
Note: Delivery times may vary due to courier delays, weather conditions, or public holidays.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive an email with your Pudo tracking number and courier details. Tracking numbers become active within 24 hours after dispatch.

4.
Damaged or Lost Parcels

Reeds Gekies is not responsible for products damaged or lost during shipping. If your parcel arrives damaged, please get in touch with Pudo directly to file a claim. Keep all packaging materials and damaged goods before filing.
If you need assistance, you may also contact us — we’ll gladly help guide you through the process.
5. Delivery of Digital Products
If you need assistance, you may also contact us — we’ll gladly help guide you through the process.
  • Digital products (such as downloads, templates, eBooks, or printables) are delivered instantly via email or through your account on our website once payment has been confirmed.
  • If you do not receive your file within one hour, please check your spam/junk folder or contact us at admin@reedsgekies.co.za for help.
  • Because digital items are delivered electronically and cannot be “returned,” digital products are non-refundable once access or download has been granted.
6. International Shipping
At this time, Reeds Gekies only ships physical products within South Africa. However, digital products can be purchased and downloaded worldwide.
7. Incorrect or Incomplete Address
Please ensure your delivery information is accurate at checkout. Reeds Gekies cannot be held responsible for delays, losses, or failed deliveries due to incorrect or incomplete addresses.
7. Incorrect or Incomplete Address
If you have any questions about your order, shipping, or digital downloads, please reach out at admin@reedsgekies.co.za or www.reedsgekies.co.za